Refund policy

We hope you love your MNL Body Butter. If something isn't right, we're here to help.

Your right to return

You have 30 days from the day your order arrives to request a return.

To be eligible, your MNL Body Butter must be unused and in its original packaging.

For hygiene reasons, we can't accept returns on jars that have been used unless the product is faulty. If you're unsure whether MNL is right for you, email us before you order. We're happy to help.

How to return

Email us at hello@mnlbrown.co.uk with your order number to start a return.

We'll send you instructions and the return address. Please don't send anything back without contacting us first, as we won't be able to process it.

Return postage is the responsibility of the customer.

If your order is faulty or damaged

Please check your order as soon as it arrives. If anything is wrong, email us at hello@mnlbrown.co.uk within 7 days with photos and your order number.

We'll sort a replacement or a full refund. No need to return the item.

Your refund

Once we've received and checked your return, we'll email to confirm. Approved refunds go back to your original payment method within 10 working days.

Bank processing can add a few extra days. If you haven't seen your refund after 15 working days, get in touch.

Any questions?

Email us at hello@mnlbrown.co.uk